SHIPPING POLICY

Effective Date: January 2, 2025

1. INTRODUCTION
At PEPPYCITE, we aim to provide a seamless shopping experience, which includes fast and reliable shipping. This Shipping Policy outlines our practices and procedures related to the shipment of products purchased through our website or physical store.

By placing an order with PEPPYCITE, you agree to the terms and conditions of this Shipping Policy.

2. ORDER PROCESSING

  • Processing Time: All orders are typically processed within 1-2 business days. Business days are Monday to Friday, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email. This email confirms that your order has been received but does not guarantee shipment. You will receive a separate notification once your order has been shipped.

3. SHIPPING METHODS AND COSTS
We offer several shipping options to accommodate your needs. Shipping costs are calculated based on the destination, weight of the package, and the selected shipping method.

  • Standard Shipping: Delivery typically takes 5-7 business days. This is the most affordable option.
  • Expedited Shipping: Delivery typically takes 2-3 business days.
  • Overnight Shipping: Available for urgent orders and delivers the next business day.

Shipping costs will be displayed at checkout before you complete your purchase. Customers are responsible for paying shipping fees unless a promotional offer or free shipping policy applies.

4. DELIVERY TIME
Delivery times vary based on the shipping method chosen, and the destination. While we strive to meet the delivery estimates, actual delivery may be affected by factors such as weather, holidays, and third-party carrier delays.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day

5. INTERNATIONAL SHIPPING
PEPPYCITE currently ships to select countries outside the United States. If you are placing an international order, please be aware of the following:

  • International orders may incur additional shipping fees, taxes, or duties that are the responsibility of the customer.
  • Shipping times for international orders vary depending on the destination country and chosen shipping method.
  • PEPPYCITE is not responsible for any delays, customs issues, or additional fees that may occur once the package is in transit to the destination country.

6. SHIPPING RESTRICTIONS
We reserve the right to limit or refuse shipping to certain countries, regions, or locations due to logistical or legal reasons. If we are unable to ship to your location, we will inform you promptly and offer an alternative solution or refund your order.

7. TRACKING YOUR ORDER
Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment. Tracking information is typically available within 24 hours of shipment.

If you do not receive tracking information or have trouble tracking your order, please contact our customer service team for assistance.

8. DAMAGED OR LOST SHIPMENTS

  • Damaged Packages: If your package arrives damaged, please contact us immediately. You may be required to provide photos of the damage for our records and to process a claim with the shipping carrier.
  • Lost Packages: If your package does not arrive by the expected date, please check the tracking information. In case of a lost package, we will work with the carrier to investigate the issue and resolve the situation.

If the package is confirmed to be lost, we will either offer a replacement or a full refund depending on the circumstances.

9. SHIPPING DELAYS
While we strive to ensure timely delivery, there are occasions when shipments may be delayed due to reasons beyond our control. These reasons may include:

  • Adverse weather conditions
  • Holidays or peak shopping seasons
  • Natural disasters or emergencies
  • Carrier delays

We will notify you of any significant delays in your order’s delivery, and you may choose to either wait for the delivery or cancel the order if it’s still within our return window.

10. SHIPPING ADDRESSES
Please ensure that the shipping address you provide is accurate and complete. PEPPYCITE is not responsible for delays or lost packages caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we will issue a refund or send a replacement after receiving the returned package, minus the shipping cost.

11. SHIPPING INSURANCE
For high-value items, we recommend purchasing shipping insurance at checkout. This can help protect your order in case it is lost or damaged during transit. If you choose to purchase shipping insurance, we will handle any claims related to lost or damaged items.

12. RETURNS DUE TO SHIPPING ISSUES
Please refer to our Refund and Returns Policy for information about how to return items if they arrive damaged or if there are other issues with the shipment.

13. CONTACT US
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact our customer service team. We are here to help!

14. CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the “Last Revised” date. Please review this policy periodically to stay informed about any changes.

Last Revised: January 2, 2025